SECUREWORKS, Inc., Atlanta, Georgia, 10/2007 - present

 
Manager of Infrastructure Systems Administration, TechOps. Jan 2008 - present
Unix Systems Administrator at SecureWorks, TechOps. Oct 2007 - Jan 2008
Manager of seven person team responsible for Infrastructure Unix Systems Administration of Linux (Redhat, Debian) and FreeBSD systems, as well as Cisco networking devices. Additional technologies and products include: EMC and Nexsan storage solution, Dell and IBM servers, Dell blade servers, and VMWare Enterprise solutions. Day-to-day operations to meet internal and external service level agreements include working trouble tickets, in-person escalations and on-call duties. Multiple long and short term projects are managed with an emphasis toward achieving high-availability for a rapidly growing environment, while also complying to numerous external and internal regulatory policies and standards for security, auditing, and reporting. Within the context of these rapidly changing and demanding tasks remains a commitment to maintaining a better type of corporate culture and working environment with respect for the individual.

 

LODGENET STAYONLINE, Inc., Atlanta, Georgia, 05/2006 - 08/2007 (full-time & contractor)

 
Manager of Production Support
Senior Developer
Managed a team of five to seven full-time, part-time and contract employees performing the duties of Systems Administration, Database Administration, Network Engineering, Quality Assurance, and Release Management to approximately 700 lights-out, remote servers providing free and paid high speed Internet access for hotels, airports and military installations. Daylight and on-call administration of mission critical, co-location servers was provided, as well as final tier support to Call Center staff and management. Accomplishments include substantially reducing load on remote servers through capacity metrics analysis and tuning of services. Customer affecting, weekly outages were resolved through partial redesign of centralized web servers, databases and logic on the remote servers. A radical means to remotely upgrade servers and services from OpenBSD 3.2 to FreeBSD 6.2 with minimal service interruption was developed, requiring no on-site, kvm/console, or human assistance. Presently working as contractor to re-factor service code to provide stand-alone functionality, in order to remove fail-point dependencies on centralized services. Technologies include OpenBSD, FreeBSD, Debian, Apache, MySQL, Postgresql, Apache, Perl, persistent Perl (mod_perl), Mason (mod_mason), Nagios, DNS/BIND, LDAP, and other common services.
 

 
Senior Focus Systems Administrator, (Portal) Engineering, Operations
Senior Systems Administration Engineer, Portal SAE, Operations
Senior Technical Lead Systems Administration Engineer, Portal SAE, Operations
Serving as Technical Lead of the Portal Systems Administration Engineering team, I helped oversee Earthlink's (and select private labels) major portal services including: www, webmail, enhanced webmail, start page, client synchronization server, spyauditresults, search, support, tracking, movies, myEbay, sports, stocks, corporate blogs, downloads servers and wireless/mobile services. Our small team also provides technical oversight to the related sub-services, including server load balancing, web caches, ftp, RDBMSs (Oracle, MySQL), and multiple third party information and content providers. Provided numerous executive briefings and educational seminars regarding portal service architectures. Provided mentoring to junior staff. Worked directly with Product Development, Project Management, Software Development, Database Administration, Network Engineering, Facilities Engineering, Security, Legal, Business Metrics, Accounting, Call Centers, Change Process Control and other departments within the company. Introduced Linux services and new hardware into a number of Portal services, and sought other means to reduce operational costs while improving service levels. Served as an advocate to the privacy rights of our customers, and auditor of Sarbanes-Oxley issues.
 

 
Software Analyst (System Administrator), Information Services
Member of a small team managing multiprocessor Unix servers: ten Sequent Unix servers running Dynix/ptx 4.x, and seven Sun (mix of 420R and 6000) servers running Solaris 2.6 through 2.8. Moderate exposure to managing Hitachi disk cabinets (8TB raw storage) managed with Veritas Volume Manger. Use of heavily customized Alexandria backup solution across fourteen DLT tape drives. Worked to modernize and automate a number of systems within the organization, including ticketing systems, service and system monitoring, automation of reporting and data analysis, as well as improvements to security and systems architecture.
 

 
Lead Web Developer, Web Development
Lead the design, architecture and implementation of innovative, database driven web systems. Implemented secure e-commerce, account management, technical support and diagnostic tool development, dynamic page assembly, distributed content management, and monitoring systems. Provided customizable usage, behavior, and marketing reporting. Developed new technologies in dynamic page assembly and ISP-specific content management, which saved the company substantial third party expenses. Worked closely with application and server development teams to embed web interfaces into the company's Windows application. Consulted as member of senior technology team, and worked directly with Sales and Marketing to increase their efficiency and credibility on accuracy and timeline of deliverables and custom reporting. Acted as translation layer between Sales/Marketing staff and technical staff. Participated in database scrubbing and database schema migration planning. Provided mentoring, training, and challenging work assignments to direct reports. Worked with and reviewed external partners and services (RioPort, Muze, LinkPoint, Armchair Media, and Verisign).
 

MINDSPRING ENTERPRISES, INC., Atlanta, Georgia, 1995 - 2000

 
Office Manager, Computer Consultant, Database Programmer 1992 - 1995
Installation and administration of early LAN with formalized disaster recovery and backup procedures. Designed relational database (MS-Access) allowing for call/contact management, billing, sales analysis, and automated marketing operations, including (solicited) mass faxing and mailing. Responsible for graphics design, training materials and documentation, and mastered company's web site - http://www.datadome.com on contract (1999). Made many of the operations of the office closer to paperless.